Devon&Moor south west guided tours
Updated 16th January 2025
The booking and agreement to participate on a tour with “Devon&Moor” establishes a formal contract between “DEVON&MOOR” (we, us) and you (the guest, passengers) and acknowledges that the terms and conditions have been read and accepted.
- The choice of tour and date (dependent on availability) is down to you your party.
- We will not mix groups on driving tours. We provide “private tours” only.
- A maximum of 6 x persons can be booked on a tour
- In the unfortunate circumstances that the guide is not available on the day of the tour through ill health for example then a full refund will be administered. We will give you as much notice as possible under these unfortunate circumstances.
- Your tour vehicle is a luxury Mercedes V220 diesel 7 x seater. In unlikely event of unavailability a replacement vehicle will be sought.
- In the unlikely event that a vehicle is not available on the day of the tour through break down for example then a full refund of all monies paid to date will be administered.
- Tours will be agreed up front based on one of our premier tours or bespoke tours requested / instructed by you (W)
- Tours will only be confirmed / secured once your deposit has been paid
Confirmed in writing (preferably via e-mail)
Disclaimer: will be read by each individual guest of the tour before commencement, a copy of the disclaimer can be found on the web site. By booking a tour it is assumed you have read the disclaimer, understood it and agreed to the content in full.
Bookings, payments and cancellations: A “D” at the end of the item denotes driving tour only
a) Tours / bookings will be confirmed by us via e mail booking form
b) Tours / bookings will become secure (ie nobody else can secure that day) once the full payment has been paid.
c) Full payment will be made at point of booking, this ensures there aren’t any delays on the day of the tour due to poor mobile coverage, guests forgetting payment cards, ATM’s not available.
d) Payment can be made securely on line, via the telephone, by BACS or by secure payment link
e) Payments will only be refunded (less booking / processing fees) if the tour is cancelled in the unlikely circumstances that we cannot service the tour, for example through illness or vehicle breakdown.
f) Refunds will NOT be issued due to circumstances beyond our control for example inclement weather, road closures.
h) Tour fees include pick up from and drop off at your accommodation address assuming a 50 mile radius Brixham (home address), beyond this the charge is £1.50 per mile payable pre the tour commencing (D)
i) We prefer not to allow consumption of food or beverage in the vehicle. Except chilled water supplied (D)
The tours
a) Tour itinerary can be found on the Devon&Moor web site
b) The tour will be based on one of our premier tours which are highlighted on our web site
c) Alternatively we offer you the option of a bespoke tailored tour based on your own particular requirements, we reserve the right to finalise the itinerary based on time and mileage.
d) Commence with collection at 0845hrs at the agreed location. This could be accommodation address, train station, airport for example
e) Complete drop off at 1645 hrs outside your accommodation / agreed drop off ,location.
f) We will make best endeavour to abide by these timings but reserve the right to have some discrepancy due to unforeseen circumstances for example a “road traffic accident”
g) We reserve the right to adjust the tour on the day for reasons such as weather, guests wearing inappropriate clothing, road traffic issues.
i) Please see your booking ticket for commencement times, assume full day tour lasts for circa 8 hrs
Driving Tours include: Those items with a “W” denote also applicable to walking tours
a) Collection at the agreed location.
b) Drop off at the agreed point
c) Car parking charges.
d) All vehicle costs including diesel, tax, licences and insurance.
e) Your tour guide.
f) Fresh chilled water.
g) The agreed itinerary.
h) Lots of fun!! (although this can be defined differently by different individuals 🙂 )
Driving tours do NOT include
a) Food
b) Beverages
c) Entry fees to attractions / events
Insurance, licences and liabilities
a) The vehicle is licensed for private hire by South Hams District Council.
b) Your driver is a licensed private hire driver authorised by South Hams District Council.
c) We are licensed to pick up and drop off passengers only when it is pre booked through out the UK at pre agreed locations.
d) We are licensed to carry fee paying passengers who have pre booked a fare / tour.
e) We are insured to carry up to 6 x fee paying passengers.
f) Passengers / guests are fully insured whilst in the confines of the vehicle.
g) Passengers / guests are NOT insured once they step outside the vehicle
h) Your driver holds a current DBS certificate (available on request)
i) All information on our web site is correct to the best of our knowledge and at time of going to press. We hold no responsibility for incorrect information or the interpretation thereof.
j) Pictures, photographs and graphics posted on our web site as an indication of the destinations, environments and attractions. These may differ in reality due to weather and time of year.
k) We will not be held responsible for misinterpretation of any information on our web site or any other form of communication
l) All tours are undertaken at the guests’ own risk. All tours will require some walking, and we will endeavour to tailor this to your parties’ mobility and ability. If you are unsure about the level of fitness of any of your party for this tour, please bring this to our attention prior to booking. Personal fitness and any medication condition or medication being taken that might affect your health on participating in any of our tours must be notified to us in writing via email prior to the tour (W).
m) Devon&Moor do not accept liability or obligation in the event of any injury, death, illness, loss of property or damage to personal property.
n) We recommend personal accident insurance and holiday insurance is taken out (for each guest) to cover for unforeseen circumstances which could lead to tour cancellation.
0) All food and beverage items consumed are at the participants’ risk and responsibilities, we accept no liabilities in this incidence.
p) We reserve the right to photograph any element of your tour which could include photographs of your party, these photographs may be used to promote Devon&Moor either on our web site or any other social media outlet. We will not photograph minors (under 16’s) without the consenting adults’ permission.
q) Materials and itineraries issued to you by us, whether in electronic or hard copy or any other format are all personal copyrights of Devon&Moor tours without exception, and are not to be reproduced in part, in whole, or distributed to any Third Party in any form without permission in writing of the copyright holder. Any breach of this could culminate in a civil matter.
r) If you require further clarification of any of the terms and conditions above then please contact us direct.
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